Shipping & Delivery
Our Delivery Promise
1. Contactless, Fast, Free Delivery over $75
2. Free Express Shipping on all Australian orders over $85
Dispatch times: Same day dispatch on all orders placed before 4pm AEST. Orders placed on public holidays and weekends will dispatch on the following business day.
Frequently Asked Questions
How long will my order take to arrive?
Keep up to date with Australia Post’s alerts & delivery times
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Shipping Method |
Total Delivery Time |
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Australia Post eParcel |
2 - 6 business days. |
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
Who will deliver my parcel?
Standard eParcel - Australia Post
Express Post - Australia Post
How to track your parcel with Australia Post:
1. You'll find your tracking number in your shipment confirmation email.
2. You can click on the tracking number which will take you through to Australia Post's tracking portal or you can enter the number here: http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at info@dandelions3.com.au.
Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").
If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.
What happens if an item I ordered was out of stock?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected in your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at info@dandelions3.com.au.
Thanks for understanding.
Returns
If you'd like to return an item to us, please view our return information page
Any other questions?
Please contact our customer service team at info@dandelions3.com.au, or by phoning us on 0404 056 036 (9am - 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online chat for further information. You can view our privacy policy, and our terms of service
COVID-19 Safety:
Safety is still our team’s top priority, even with the recent easing of restrictions, we are still keeping hygiene and distancing measures in place at our warehouse on the advice of our safety consultants, Worksafe, and the QLD Department of Health.